Phone:0800 REES EZ (0800 733 739) Email: support@rees.co.nz

Phone or email our support desk which offers professional comprehensive support. Before you get in touch, please read our support policy below.

Support Policy

Support calls, faxes and emails are included in the software contract for off-site support (within reason). Email is our client's most preferred support method as their answer is emailed back, providing them with a written instruction for the issue in question.

Programming, on-site support, special reports and customised layouts are charged on a time-related basis in 30-minute blocks, at our hourly charge out rate.

Customised report layouts are usually charged at a minimum of one hour (i.e. invoice, statement, sales order, purchase order, quote, packing slip, job card)

EMERGENCY after-hours support is available; however, it will be charged at 1.5 times our normal hourly charge out rate, with a minimum charge for each call of one hour.

As of 01 August 2014 our hourly charge out rate is $180 per hour. All prices are GST-exclusive, and are subject to change without prior notice.